1. Introduction

QUAGA GLOBAL LIMITED (“the Company”) operates as a technology-driven platform facilitating the relationship between landlords and tenants. Our services involve the collection, processing, storage, and sharing of personal and transactional data. This Corporate Privacy Policy explains how we safeguard the privacy rights of all individuals whose data we process, in line with the Nigerian Data Protection Regulation (NDPR), GDPR (where applicable), and international best practices.

2. Scope

This policy applies to all personal data processed by QUAGA GLOBAL LIMITED, whether collected through our digital platforms, mobile apps, websites, customer service channels, or offline interactions. It covers:

Landlords and property managers
Tenants and prospective tenants
Employees, contractors, and agents
Third-party service providers and business partners
Storage limitation – We retain data only until your account is closed with us, except minimal compliance records.
Integrity and confidentiality – We secure your data against unauthorized access, loss, or damage.
Accountability – We take responsibility for complying with NDPR principles.

3. Data Collected

We may collect and process the following categories of personal information:

1. Landlord/Property Manager Data:

Identification (full name, government-issued ID, tax details)
Contact (phone number, email, address)
Banking/payment details
Property ownership records and tenancy agreements

2. Tenant Data:

Identification (name, ID, date of birth, gender).
Contact (address, phone number, email)
Employment and income verification (where required for tenancy checks).
Rent payment records and tenancy history

3. Digital Usage Data:

Login credentials (username, password — encrypted)
IP address, geolocation, and device identifiers
Platform interaction logs (messages, requests, maintenance reports)

3. Financial & Transactional Data

Rent payments, deposits, service charges
Digital receipts and billing information

4. Purpose of Data Processing

We process personal data for the following purposes:

Facilitating tenancy agreements between landlords and tenants
Rent collection, payment tracking, and financial reporting
Digital communication and record-keeping between stakeholders
Customer support and dispute resolution
Compliance with regulatory obligations (taxation, anti-money laundering, tenancy law)
Marketing, product updates, and service improvement (with consent)

5. Lawful Basis of Processing

Processing is based on:

Contractual necessity (e.g., tenancy management services)
Legal obligations (compliance with tenancy and financial laws)
Legitimate interest (platform improvement, fraud prevention)
Consent (marketing, optional services)

6. Data Sharing and Transfers

Data may be shared with:

Financial institutions and payment processors
Regulatory authorities (upon lawful request)
Third-party service providers (IT hosting, analytics, verification services)
Legal representatives in case of disputes

International data transfers, where applicable, will comply with NDPR and GDPR safeguards (such as Standard Contractual Clauses).

7. Data Security Measures

We employ:

Encryption of data in transit and at rest
Role-based access controls and multi-factor authentication
Firewalls and intrusion detection systems
Regular audits and penetration testing
Employee confidentiality agreements

8. Data Subject Rights

All users have rights to:

Access their personal data
Correct inaccuracies
Request deletion (subject to legal requirements)
Restrict or object to processing
Withdraw consent (for marketing and optional processing)
Lodge complaints with the Nigerian Data Protection Commission (NDPC) on https://services.ndpc.gov.ng/breach/

9. Policy Review

This policy is reviewed annually or whenever there is a significant change in regulations or business practices.